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Indian Club FAQ's
How can I change the name(s) on an account due to marriage, divorce, or a death?
Provide the appropriate legal document (i.e. marriage license, divorce decree, death certificate, etc.) to the ticket office in order to make any changes. You may fax, mail, or hand deliver a copy for our records. We will make the changes to your account once the appropriate documentation has been received, verified, and processed. All transfer policies will be applicable to the tickets that must be transferred.
Why is there a renewal deadline?
Because of the great demand for the best seating locations and the limited release of tickets each season, a deadline is set so vacant seats can be offered to season ticket holders requesting a seat change or to new season ticket holders. Due to the high volume of requests to be processed, the renewal deadline must be strictly enforced.
How do I keep the seats I had last season?
Payment for tickets (and donations for donor seating areas) must be received by the renewal deadline in order to be eligible for the same seating location.
How do I request additional season tickets?
Note the total number of tickets you would like to order in the quantity column on the renewal form. Indicate seating preferences for the additional seats and/or your preferences to move so you may have all of your seats located together. Please be advised that these are only requests. Fulfillment of requests will be based upon availability. Please pay for renewable seats only. You will be invoiced for any additional seats.
How do I request a seating change?
You may write any requests on the actual ticket application, or you may submit a separate written request to our office via e-mail, fax, or mail. Be sure to describe in as much detail as possible exactly what you are requesting. Feel free to include sections, rows, and seat numbers if applicable. Listing first, second and third choices will help in assessing the best seating available for your preferences (i.e., which is more important, yardage or height of row, etc.).
How can I request to sit with my friends?
Indicate the names and account numbers of the individuals you would like to be seated with when completing an order form or request form. All parties must indicate their desire to be seated together and make the same request on their respective order forms. You may also fax or e-mail your group-seating request by the renewal or order deadline as well. Each party must make this request.
IMPORTANT NOTE: When allocating seats for parties wishing to sit together, the location will be based on the party with the priority total.
When will I receive my season tickets?
Season tickets are mailed between two and four weeks prior to the first home event. Individual game tickets are mailed up to 10 days prior to the event. Ticket orders received within ten (10) days of an event will be placed in Will Call.
How do I change the address/contact information on my Athletics Ticket Office account?
Please note any changes on order and request forms returned to the Athletics Ticket Office. You may also send a written request via e-mail, fax, or mail to change your contact information. Please be sure to include your account number and your previous contact information.
What if I can’t attend a game or want to give my tickets to someone else?
The Arkansas State Athletics offers the “Tickets for Kids” program which allows underprivileged youth to attend an athletic event free of charge. For more information on this, contact the Athletic Marketing Department at 870-972-3930.
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