Arkansas State University

Ford Center is committed to guests with disabilities. Our facilities are fully accessible and we provide a wide range of services and amenities for guests with special needs.

Ford Center is designed with accessible parking, accessible vehicle drop off and pick up areas, power assisted doors, restrooms, concessions and seating areas. Guests can receive more information by visiting our Guest Services Center located on the concourse behind Section 127.

Ford Center, Legends Hospitality Management and the facility’s security team work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below, if alcohol is being sold for an event:

• All guests purchasing alcohol, who appear to be less than 30 years old, must present a valid photo ID.
• No alcohol will be sold to guests who appear to be intoxicated.
• There is a two (2) alcoholic beverage limit, per transaction, at concession stands and portable concessions.
• There is a two (2) alcoholic beverage limit, per person, by a roving vendor.
• Management reserves the right to cut off alcohol sales at its discretion.
• Guests passing alcohol to minors will be ejected and subject to arrest.
• Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
• We reserve the right to refuse the sale of alcohol to any guests.
• Alcoholic beverages may not be brought into Ford Center. Any attempt to bring alcohol into Ford Center will be considered a violation of the Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.
• All guests must finish and dispose of alcoholic beverages before exiting Ford Center property.

Animals are not permitted in Ford Center.  However, Ford Center welcomes guests with disabilities and their service animals or service animals-in-training.  While it is not necessary, we encourage guests with assistive animals to contact the Guest Services Hotline at (972) 497-4800 in advance of a visit to Ford Center in order to most appropriately accommodate the needs of the guest and his or her animal.

For our guests’ convenience, baby changing stations are located in all family restrooms throughout Ford Center. These restrooms are located in multiple locations on the concourse level.

Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.

We strongly encourage fans to limit the number of items they bring with them to the stadium on event day.

Fans may carry only the following style and size bag, package, or container at the plaza areas, gates, or when approaching queue lines of fans awaiting entry into Ford Center:

• Approved bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” The bags may be hand-carried or have a shoulder strap. Clear plastic, vinyl or PVC bags in accordance with the size set forth above with a high school logo are also acceptable).
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Small, one compartment, clutch bag approximately the size of a hand, with or without a handle or strap. No larger than 4.5 x 6.5.” This can be carried separately or within a plastic bag.

An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.

Signs must be handheld (by one individual), event-related, in good taste and cannot obstruct another guest’s view. They may not contain commercial messages, logos or political endorsements and may not be hung off affixed Ford Center structures. For select events (including all Frisco ISD high school games), banners will be permitted to be hung on railings, but cannot be affixed with adhesive tape, or obstruct video board or air intakes (the lowest portion of the field walls). Signs on poles or sticks, or constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs, sticks and poles that are in violation of Ford Center policy.

Bottles, cans or beverage containers of any kind are not allowed into Ford Center. A search will be conducted at the entries/gates to prevent these and other prohibited items from entering Ford Center. Exceptions may be made for those with medical requirements and/or special needs.

Compact cameras (still only) are permitted inside Ford Center as long as their use does not interfere with the event or other guests’ enjoyment of the event. Tripods and monopods (i.e., selfie sticks) are prohibited inside Ford Center. Cameras with lens longer than 3” (detachable or non-detachable, retracted or extended) are prohibited inside Ford Center.

Ford Center Management is committed to creating a safe, comfortable and enjoyable experience for our guests. The following Code of Conduct is enforced for all events at Ford Center and applies to the facility, the Tostitos Championship Plaza and the parking lots. Behaviors that may result in immediate ejection without warning include, but are not limited to, the following:

• Abusive, foul or disruptive language and obscene gestures.
• Intoxication or other signs of impairment related to alcohol consumption.
• Throwing objects of any kind.
• Entry into a restricted or unauthorized area or an area for which an individual does not have an appropriate ticket, pass or credential.
• Sitting in a location other than the guest’s ticketed seat.
• Ticket scalping or the sale of tickets at any price on Ford Center property.
• Displays of affection not appropriate in a public setting.
• Any disruption to the progress of the event by the individual’s actions.
• Prolonged standing and blocking the view of other guests (standing when other fans in the section are seated).
• Any action deemed dangerous and inappropriate.
• Failure to comply with Ford Center personnel instructions.

Continuing inappropriate behavior may result in the guest having his/her tickets revoked, being ejected from Ford Center or arrested by police.

Legends Hospitality Management is the concessionaire for Ford Center. For the guests’ convenience, all concession stands at Ford Center accept every major credit and debit card.

There is one (1) First Aid station at Ford Center where medical treatment is available:

• Main Concourse – northeast corner through double doors.

Emergency Medical Technicians (EMTs) with Automatic External Defibrillators (AEDs) are also positioned throughout Ford Center and ready to respond to emergencies.

Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member. Guests needing assistance may also call the Guest Services Hotline at (972) 497-4800.

Throughout the course of an event, all lost items should be brought to the Guest Services Center located on the concourse behind Section 127. All guests looking to claim or report lost items should do so at the Guest Services Center. Guests inquiring about lost items at previous events should call the Guest Services Hotline at (972) 497-4800 for information, notify us via email at FordCenter@dallascowboys.net or fill out the lost and found form. Items lost at prior events are held in a locked storage area for 60 days and are then either disposed of or donated to an appropriate charitable organization. Ford Center cannot be held responsible for lost or damaged items.

The following items are prohibited from entering Ford Center:

• Abusive, foul, or disruptive language
• Alcohol
• Animals (except service animals to aid guests with disabilities)
• Bags not compliant with the bag policy (please see the bag policy)
• Bottles, cans, and beverage containers of any kind*
• Cameras with lens longer than 3” (detachable or non-detachable) (ARE permitted for high school events)
• Chairs, stools, or other seating devices*
• Fireworks, firearms, and weapons of any kind**
• Food items*
• Footballs
• Knives of any length
• Large umbrellas (must be compact)
• Laser pointers
• Noisemakers
• Seat cushions
• Signs on flags, sticks, or poles, or larger than what one person can hold (exception made for banners during high school football)
• Smoking inside the Ford Center; this includes e-cigarettes and vaporizers (smoking is permitted is designated areas outside of the stadium)
• Streamers, confetti, silly string, and similar items
• Thermoses
• Throwing objects
• Ticket scalping
• Trespassing, soliciting, peddling, and loitering
• Tripods, monopods, and selfie-sticks
• Unmanned aircraft (including but not limited to remote control airplanes and drones)
• Video cameras and the use of video capable devices including GoPro devices (video cameras are permitted for high school events; tripods are not)
• Any other item or action deemed to be dangerous or inappropriate

Guests who appear to be inebriated and unmanageable will not be permitted admittance into Ford Center. Any attempt to bring alcohol into Ford Center will be considered a violation of the Code of Conduct and may result in the guest having his/her tickets revoked, being ejected from Ford Center or arrested by police. All persons and/or their belongings are subject to search. Violators of the rules of any state or city laws will be refused admission, asked to leave or ejected from Ford Center property.

*Exceptions will be made for medical requirements and/or special needs.

**Exceptions will be made for law enforcement personnel. Off-duty law enforcement personnel with weapons can enter through the South Entrance. They will need to identify they are an off-duty officer and choosing to carry a weapon. At that point their credentials will be verified by Frisco police and they will be permitted to enter.

Strollers are permitted at Ford Center. However, their use cannot inhibit guest movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other guests. Larger strollers can be checked at the Guest Services Center located on the concourse behind Section 127.

Ford Center provides wheelchair and companion seating on the concourse level. Be advised that Ford Center personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. For event day assistance and seating relocations, contact an event staff member or visit the Guest Services Center located on the concourse behind Section 127.